Best Available Rate

General Terms and Conditions

• Rates are quoted in Malaysian Ringgit (MYR) on a per room per night basis.
• Rates are subject to prevailing taxes.
• Hotel guests are subject to the Malaysian Tourism Tax of MYR10 net per room per night in accordance with the Tourism Tax Act 2017. Malaysian nationals and permanent residents holding MyPR cards are exempted upon presentation of the ID card upon check in.
• Check-in time is from 15:00 hours and Check-out time is up to 12:00 hours.
• Early check-in and late check-out are subject to availability.
• Late check-out from 12:00 hours to 16:00 hours will be charged 50% of the Best Available Rate of the day.
• Late check-out from 16:00 hours will be charged 100% of the Best Available Rate of the day.
• Reservations will be cancelled at the hotel’s discretion without prior notice should an invalid credit card be submitted.
• Credit card information provided does not require a signature for bookings made online and constitutes approval by the cardholder to guarantee the booking per our cancellation policies. Letter of authorisation and signatory is required for bookings made via email, telephone or fax.
• Guest who has prepaid for the room must present the same credit card used to make the booking upon check in.
• No pets are allowed.
• No durians are allowed to be consumed in the hotel’s public area or guestroom.
• The Hotel respectfully request that hotel guests do not smoke in designated non-smoking rooms/ floors and instead use the dedicated outdoor smoking areas. Anyone found to be smoking or having smoked in designated non-smoking rooms shall be subject to a cleaning fee of MYR 500.00 per night. Should guests be found smoking or have smoked in non-smoking floor area, a separate cleaning fees shall be imposed.

Cancellation Policy

• Cancellations made 1 day prior to arrival, including no-show and early departure, will be subject to a charge of one night’s prevailing room rate.
• Kindly refer to our updated cancellation policy and travel advisory here.